FAQs
Yes, we do accept same day rides based on availability.
No, we do not provide wheelchairs for clients for transportation.
No, we do not provide car seats for transportation, but can transport children in car seats. The seat will be left with the child/family at the school or appointment. If the child is travelling alone, the car seat will be returned to the family when the child returns home.
No, but our drivers are trained on the proper use of these specialty harnesses. The harness would be returned to the family/client at the end of each ride.
Yes, each van is equipped with a seatbelt extension. If you have additional riders and need more than one seatbelt extension, please notify the dispatcher when you schedule a ride, so we can ensure the van is equipped with enough extensions to meet your needs, including your escort.
Sometimes. This depends on the estimated length of the appointment and the location of the appointment. You can request a driver to wait when booking the ride, but this will depend on availability and additional charges may apply depending on the circumstances and length of time waiting.
Yes, clients are permitted to have one additional family member or escort travel along to the appointment. You must notify dispatch at the time of booking to ensure a van with enough seats to accommodate is available.
Doors on our vans are 36 inches wide and 56+ inches high, depending on the van type.
Cost for private pay is as follows:
- Ambulatory Transportation: $25.00 for pick up one way + $2.49 per mile.
- Wheelchair Transportation: $30.00 for pick up one way + $2.49 per mile.
- Includes one (1) escort/family member; additional passengers $10.00 one way.
- Included first-hour wait time; extra time is at $11.00 per additional half hour.
Yes, we are providers for the following insurances:
- Blue Cross Blue Shield
- Inclusa
- Minnesota Medical Assistance (MA)
- South Country Health Alliance
- Ucare
No, all private pay rides are expected to pay cash or check to the driver picking you up on the day of your scheduled ride.
The total cost of the ride is explained at the time of the booking, and the driver will provide you with a receipt at the time of payment.
Sometimes, depending on the circumstances. This will be assessed on a case-by-case basis for safety and is dependent on the number of stairs and the ability of the client or family to assist the driver.
No, our staff does not physically transfer clients from wheelchairs to the seat in the van. A client who can safely transfer themselves to a seat in the van can sit in a seat if they choose, the wheelchair will then be secured and taken with the client to the appointment.
Yes, we can transport clients in power wheelchairs and scooters in most cases:
- The power wheelchair must have a safe place available for the driver to attach the securement straps.
- Clients using scooters must be able to independently transfer to a seat in the van.
- The scooter would then be safely secured and taken along with the client to the appointment.
CONTACTS
1700 N Broadway Ave, Suite #160
Rochester, MN 55906
Office hours: 8am to 4pm (Monday−Friday)
Driving hours: 7am to 6pm (Monday−Friday)
Phone: 507.322.0700 | 507.322.0701
Fax: 507.322.0702